Last Updated: 27 July 2026
SACSA INFOTECH SDN. BHD. (“SACSA”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us.
This Privacy Policy explains how SACSA collects, uses, stores, discloses and protects personal information when you visit www.sacsa-ctp.com , submit an enquiry, request a quotation, communicate with us, or purchase our products and services.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About SACSA
SACSA INFOTECH SDN. BHD. is a Malaysia-based supplier of printing plates and related printing solutions, including Thermal CTP Plates, Positive PS Plates and UV-CTP Plates.
We serve customers in Malaysia and international markets, including customers involved in commercial printing, packaging, label, newspaper and book printing.

2. Privacy Policy & Personal Data Protection Notice
We may collect personal and business information that you voluntarily provide to us, including:

• Name

• Company name

• Job title or position

• Business address

• Email address

• Telephone or mobile number

• Country and business location

• Shipping and billing information

• Product requirements and specifications

• Information submitted through enquiry or quotation forms

• Information provided through email, telephone, WhatsApp or other business communications

• Purchase order and transaction information

• Payment-related information necessary to process a transaction

We may also collect limited technical information automatically when you visit our website, such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Referring website

• Date and time of access

• General website usage information
   

3. How We Collect Information
Source of Personal Data, We may collect information when you:

• Visit our website;

• Submit a contact or enquiry form;

• Request a quotation;

• Request product information;

• Place an order;

• Communicate with our sales or customer service team;

• Subscribe to communications, where applicable;

• Contact us by email or telephone;

• Communicate with us through WhatsApp or other communication channels;

• Provide information during shipping or delivery arrangements; or

• Otherwise communicate with SACSA in connection with our products and services.

4. Sources of Personal Data
This section should explain that SACSA may receive information:

• Directly from customers

• From prospective customers

• Through website forms

• Through email

• Through telephone

• Through WhatsApp

• From business partners

• From agents/distributors

• From logistics/shipping parties

• From publicly available business sources
   

5. How We Use Your Information
We may use your information for legitimate business purposes, including:

• Responding to enquiries;

• Providing product information;

• Preparing quotations;

• Processing orders;

• Confirming product specifications;

• Arranging production or supply;

• Processing payments;

• Arranging shipping and delivery;

• Preparing commercial and shipping documentation;

• Providing customer support;

• Managing business relationships;

• Communicating about orders and transactions;

• Handling product claims or warranty matters;

• Improving our website and services;

• Maintaining business records;

• Preventing fraud or misuse;

• Complying with applicable laws and regulations; and

• Other purposes permitted by applicable law.
   

6. Marketing Communications
Where permitted by applicable law, SACSA may use your business contact information to provide information about our products, services, offers or company developments.
You may request to stop receiving marketing communications at any time by contacting us using the details provided below.
We will respect reasonable requests to opt out of marketing communications.

7. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and improve the user experience.
Cookies may be used for purposes such as:

• Website functionality;

• Security;

• Performance monitoring;

• Analytics;

• Understanding website traffic; and

• Improving website content and services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
Third-party services integrated into our website may also use cookies or similar technologies in accordance with their own privacy policies.

8. Website Analytics
We may use analytics services to understand how visitors interact with our website.
Analytics information may include:

• Number of visitors;

• Pages visited;

• Time spent on pages;

• Traffic sources;

• Device and browser information; and

• General geographic information.

This information helps us improve our website, marketing and customer experience.

9. Sharing of Personal Information
SACSA does not sell your personal information to third parties.
We may share relevant information where reasonably necessary to operate our business, provide products or services, or comply with legal requirements.
This may include sharing information with:

• Employees and authorized representatives;

• Business partners and suppliers;

• Manufacturers or production partners;

• Freight forwarders and shipping companies;

• Customs brokers and clearance agents;

• Warehouses and logistics providers;

• Banks and payment service providers;

• IT, website and technology service providers;

• Professional advisers;

• Government authorities and regulatory bodies; or

• Other parties where required or permitted by applicable law.

We only aim to share information that is reasonably necessary for the relevant purpose.

10. International Data Transfers
Because SACSA serves customers in Malaysia and international markets, your information may be transferred to or accessed from countries outside Malaysia where necessary for legitimate business purposes.
For example, information may need to be shared with overseas customers, logistics providers, freight forwarders, customs agents or business partners in connection with an international transaction.
Where applicable, SACSA will take reasonable steps to protect personal information when it is transferred or accessed internationally.

11. Protection of Personal Information
SACSA takes reasonable administrative, technical and organizational measures to protect personal information against:

• Unauthorized access;

• Unauthorized disclosure;

• Loss;

• Misuse;

• Alteration; and

• Destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when transmitting confidential information over the internet.

12. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing customer relationships;

• Completing transactions;

• Maintaining accounting and business records;

• Resolving disputes;

• Handling warranty or product claims;

• Complying with legal and regulatory requirements; and

• Protecting SACSA's legitimate business interests.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

13. Your Privacy Rights
Subject to applicable Malaysian law, you may have rights relating to your personal information, including the right to:

• Request access to personal information held by us;

• Request correction of inaccurate or incomplete information;

• Request that we update your information;

• Withdraw consent where processing is based on consent;

• Request cessation of certain direct marketing communications; and

• Make a privacy-related enquiry or complaint.

Some requests may be subject to applicable legal requirements, limitations or verification procedures.

14. Accuracy of Information
We rely on the information provided by you to conduct our business.
You are responsible for ensuring that the information you provide to SACSA is accurate, complete and up to date.
Please notify us if your business contact details or other relevant information changes.

14. Children's Privacy
Our website and services are intended primarily for businesses and professional customers.
We do not knowingly collect personal information from children for marketing or business purposes.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

16. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
These third-party websites have their own privacy policies and terms of use.
SACSA is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Third-Party Services
Our website may use third-party services for purposes such as:

• Website hosting;

• Website analytics;

• Contact forms;

• Customer communications;

• Payment processing;

• Security;

• Marketing; and

• Other website functionality.

These service providers may process information on our behalf or collect information in accordance with their own privacy policies.

18. Business Transactions
If you request a quotation or purchase products from SACSA, we may need to collect and process additional business information to complete the transaction.
This may include information required for:

• Commercial invoices;

• Packing lists;

• Bills of lading;

• Certificates of Origin;

• Customs documentation;

• Shipping arrangements;

• Import/export documentation;

• Payment processing; and

• Customer verification.

Where necessary, this information may be shared with relevant logistics, customs, banking and regulatory parties.

19. Data Protection Laws
SACSA will handle personal information in accordance with applicable Malaysian data protection requirements, including the Personal Data Protection Act 2010 (Act 709), including the Personal Data Protection (Amendment) Act 2024, and applicable regulations, guidelines and requirements.
Where applicable, we will take reasonable steps to comply with relevant privacy and data protection requirements in jurisdictions where we conduct business.

20. Data Breach
If SACSA becomes aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and provide notifications where legally required.

21. Changes to This Privacy Policy
SACSA may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.
The updated version will be published on this page together with the revised “Last Updated” date.
We encourage you to review this page periodically.

22. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the way SACSA handles personal information, please contact us:
SACSA INFOTECH SDN. BHD.
LOT 42020-3-2 (3rd Floor)
Wisma Wcc Bayu
Jalan Batu Unjur 7
Taman Bayu Perdana
41200 Klang, Selangor
Malaysia
Email: sales@sacsa-ctp.com

Website: www.sacsa-ctp.com For privacy-related requests, please include sufficient information for us to identify your enquiry and verify your identity where necessary.