These Terms & Conditions govern the use of the SACSA CTP website and the purchase or supply of products and services provided by SACSA INFOTECH SDN. BHD. (“SACSA”, “we”, “us” or “our”).
By accessing this website, submitting an enquiry, requesting a quotation, placing an order, or purchasing products from SACSA, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. About SACSA
SACSA INFOTECH SDN. BHD. is a Malaysia-based supplier of printing plates and related printing solutions, including Thermal CTP Plates, Positive PS Plates and UV-CTP Plates.
Our products are intended primarily for commercial printing, packaging printing, label printing, newspaper printing, book printing and other professional offset printing applications.
2. Website Use
You may use this website for lawful business and informational purposes only.
You agree not to:
* Use the website for any unlawful or fraudulent purpose.
* Attempt to gain unauthorized access to our website, systems or databases.
* Copy, reproduce or commercially exploit website content without written permission.
* Introduce malicious software, viruses or other harmful material.
* Misrepresent your identity, company or business purpose when submitting an enquiry or placing an order.
SACSA reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, technical information and other information displayed on this website are accurate and current.
However:
* Product images may differ slightly from the actual product.
* Specifications may be updated or changed due to manufacturing, technical or material improvements.
* Availability may vary according to stock, production schedules and customer requirements.
* Technical specifications shown on the website do not replace an approved quotation, purchase order, product specification sheet or supply agreement.
For customized products, sizes, thicknesses, coating specifications, packaging and other technical requirements, the specifications agreed in the relevant quotation, purchase order or written confirmation shall apply.
4. Quotations
All quotations issued by SACSA are subject to availability and written confirmation.
Unless otherwise stated in writing:
* A quotation is not an order confirmation.
* Prices may change due to raw material costs, currency fluctuations, freight costs, taxes, duties or other commercial factors.
* Quotation validity periods will be stated in the relevant quotation.
* A quotation may be withdrawn or revised before written order acceptance.
The final price, quantity, specifications, delivery terms and payment terms shall be those confirmed in the accepted quotation, purchase order, proforma invoice or sales agreement.
5. Orders and Order Acceptance
An order becomes binding on SACSA only after written acceptance or confirmation by SACSA.
SACSA may reject or request clarification of an order where:
* Product specifications are incomplete or unclear.
* Required products are unavailable.
* The requested quantity cannot be supplied within the required period.
* Payment or credit requirements are not satisfied.
* The order contains information that conflicts with the agreed quotation or specification.
For customized or specially manufactured products, cancellation may not be permitted once production has commenced unless otherwise agreed in writing.
6. Pricing, Taxes and Charges
Unless otherwise stated, quoted prices are based on the commercial terms specified in the relevant quotation or invoice.
Depending on the transaction, additional charges may apply, including:
* Shipping and freight charges.
* Insurance.
* Customs duties and import taxes.
* Sales and service taxes or other applicable taxes.
* Port, terminal, handling and documentation charges.
* Special packaging or customized production charges.
For international shipments, the applicable Incoterm stated in the quotation, proforma invoice or commercial invoice shall determine the respective responsibilities of the parties.
7. Payment Terms
Payment terms shall be specified in the quotation, proforma invoice, purchase order or sales agreement.
Unless otherwise agreed in writing:
* Payment must be made using the payment method specified by SACSA.
* Orders may require advance payment before production or shipment.
* SACSA may withhold production or shipment if payment has not been received as agreed.
* Bank charges, intermediary bank charges and charges outside Malaysia may be the responsibility of the customer where specified in the relevant transaction documents.
For customers receiving approved credit terms, overdue amounts may be subject to the applicable late-payment charges stated in the relevant agreement or invoice.
8. Delivery and Shipment
SACSA will use reasonable efforts to meet agreed production and delivery schedules.
Delivery dates may be affected by:
* Production requirements.
* Raw material availability.
* Shipping schedules.
* Port congestion.
* Customs procedures.
* Carrier delays.
* Government restrictions.
* Force majeure events.
* Other circumstances outside SACSA's reasonable control.
Unless specifically agreed otherwise, delivery dates are estimates and not guaranteed dates.
For international orders, responsibility for freight, insurance, customs clearance, duties and taxes will be determined by the applicable Incoterm stated in the sales documents.
9. Inspection and Acceptance
Customers should inspect products promptly after delivery.
Any claim relating to:
* Quantity shortages,
* Visible damage,
* Incorrect products,
* Incorrect specifications, or
* Packaging damage
should be reported to SACSA in writing within the period specified in the relevant quotation, purchase order, sales agreement or applicable law.
Where appropriate, SACSA may request photographs, delivery documents, batch information, packing lists, inspection reports or other supporting evidence.
10. Product Quality and Warranty
SACSA is committed to supplying products manufactured or supplied according to agreed specifications and applicable quality standards.
Where a product is confirmed to have a manufacturing defect or material non-conformity attributable to SACSA, the available remedy may include, at SACSA's discretion and subject to the applicable agreement:
* Replacement of the affected product;
* Credit for the affected product; or
* Another commercially reasonable remedy agreed between the parties.
Product performance may depend on the customer's platesetter, processor, chemicals, inks, printing press, processing conditions, storage conditions and operating procedures.
SACSA does not guarantee performance where products are used outside their recommended specifications or under conditions not approved by SACSA.
11. Storage and Handling
Customers are responsible for storing products according to the applicable manufacturer's recommendations.
Products should be protected from:
* Excessive heat;
* Direct sunlight;
* Moisture and humidity;
* Contamination;
* Physical damage; and
* Other unsuitable environmental conditions.
SACSA shall not be responsible for product deterioration caused by improper storage, transportation or handling after the customer's responsibility for the goods has commenced.
12. Returns and Cancellation
Returns are subject to prior written approval from SACSA.
Customized, specially manufactured, opened, used or customer-branded products may not be eligible for return unless otherwise agreed in writing.
A cancellation request does not automatically cancel an order. SACSA will determine whether cancellation is commercially and operationally possible based on the production and shipment status of the order.
13. Intellectual Property
All intellectual property appearing on this website, including but not limited to:
* SACSA trademarks and logos;
* Product names;
* Text and written content;
* Product images;
* Graphics;
* Website design;
* Technical materials; and
* Marketing materials
belongs to SACSA or its respective licensors unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell or commercially exploit such material without prior written permission.
14. Customer-Supplied Materials
Where customers provide artwork, specifications, logos, trademarks, packaging designs or other materials for customized products or OEM/private-label services, the customer confirms that it has the necessary rights and permissions to use those materials.
The customer is responsible for ensuring that its supplied materials do not infringe any third-party intellectual property rights or applicable laws.
15. OEM and Private-Label Products
SACSA may provide OEM and private-label packaging or products where specifically agreed.
Minimum quantities, packaging specifications, artwork approval, branding requirements, production schedules and payment terms may apply.
The specific terms agreed for an OEM or private-label order shall prevail over general website information.
16. Website Accuracy and Availability
We aim to keep this website available and accurate; however, SACSA does not guarantee that:
* The website will always be available;
* All information will always be complete or error-free;
* Product availability shown or implied on the website will always be current; or
* The website will be free from technical errors or interruptions.
SACSA may modify, update, suspend or discontinue any part of the website without prior notice.
17. Third-Party Links
This website may contain links to third-party websites or services.
These links are provided for convenience only. SACSA does not control and is not responsible for the content, availability, privacy practices, security or policies of third-party websites.
Accessing third-party websites is at your own risk.
18. Limitation of Liability
To the extent permitted by applicable law, SACSA shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or from delays or interruptions beyond SACSA's reasonable control.
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
For product transactions, SACSA's liability shall be governed primarily by the applicable quotation, purchase order, invoice, sales agreement and agreed commercial terms.
19. Force Majeure
SACSA shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:
* Natural disasters;
* Fire;
* Flood;
* War;
* Civil unrest;
* Government restrictions;
* Epidemics or pandemics;
* Labour disputes;
* Port closures;
* Shipping disruptions;
* Shortages of raw materials;
* Transportation disruptions;
* Power or telecommunications failures; or
* Other events beyond SACSA's reasonable control.
SACSA will use reasonable efforts to resume performance as soon as practicable.
20. Confidentiality
Commercial information exchanged between SACSA and its customers, including pricing, quotations, technical specifications, business information and customer information, may be treated as confidential where expressly agreed or where reasonably understood to be confidential.
Neither party shall disclose confidential information to third parties except where required for fulfilling the transaction, by law, or with the consent of the other party.
21. Personal Data and Privacy
SACSA may collect and process personal information provided through this website, including information submitted through enquiry forms, quotation requests, email communications and business transactions.
Personal data will be handled in accordance with applicable Malaysian data protection laws, including the **Personal Data Protection Act 2010 (Act 709)** and applicable regulations and amendments.
Personal information may be used for legitimate business purposes, including:
* Responding to enquiries;
* Preparing quotations;
* Processing orders;
* Arranging delivery;
* Customer support;
* Business administration;
* Compliance and record keeping; and
* Other purposes permitted by applicable law.
For further information, please refer to SACSA's Privacy Policy.
22. International Customers
Customers outside Malaysia are responsible for ensuring that products ordered from SACSA may legally be imported, distributed and used in their destination country.
Customers are also responsible for applicable:
* Import licences;
* Customs requirements;
* Import duties;
* Taxes;
* Product registration requirements;
* Local regulatory requirements; and
* Other destination-country requirements.
SACSA may provide available commercial and shipping documentation but does not guarantee clearance by foreign customs authorities.
23. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from these Terms & Conditions shall first be addressed through good-faith discussions between the parties.
Where a dispute cannot be resolved amicably, the parties may refer the matter to the courts of Malaysia or another dispute-resolution mechanism expressly agreed in the applicable commercial agreement.
24. Changes to These Terms
SACSA may update these Terms & Conditions from time to time.
The latest version will be published on this website with the updated date. Continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.
25. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.
26. Entire Agreement
For product sales and commercial transactions, these website Terms & Conditions are supplemented by the applicable quotation, purchase order, proforma invoice, commercial invoice, sales agreement and other written terms agreed between SACSA and the customer.
Where there is a conflict, the specific written commercial agreement applicable to the transaction shall prevail.
27. Contact Us
SACSA INFOTECH SDN. BHD
LOT 42020-3-2 (3rd Floor)
Wisma Wcc Bayu
Jalan Batu Unjur 7
Taman Bayu Perdana
41200 Klang, Selangor
Malaysia
Email: sales@sacsa-ctp.com | sacsainfotech@gmail.com
Website: http://www.sacsa-ctp.com